Techboy Solutions offer a 30 day money-back guarantee on subscriptions for certain Services and Solutions that the end-user purchases directly from us through our online retail stores or through our partner e-commerce stores. If your purchase qualifies, and you follow
all the instructions in this “Cancellation and Refund Policy” within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you have paid for your then-current Subscription Term.
We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Solution (the “EULA”), and you object to such amendment within 30 days of the date of such notice.
If your subscription is conditioned on you paying a fee or charge, and if we have not received payment by the 15th day following the payment due date, you will be deemed to have surrendered your license to use the Solution, and the license will terminate immediately without further action by you or us.
Before you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our website or from our partner e-commerce stores, please follow the instructions below:
To request a cancellation and refund for a subscription you purchased from our website, or to terminate a subscription because you object to an amendment to the EULA we have notified to you, please find the confirmation email or invoice we sent directly to you in connection with your purchase, because it will tell you which department you will need to contact (which may not be the brand name on the Solution) and will contain certain other information you must provide us in order to request your cancellation and refund.
To request a cancellation and refund on a subscription and/or Solution you purchased from our partner e-commerce stores, you must provide us with the email address you used at the time of purchasing the subscription/solution and the Transaction ID of the purchase.
You can find the Transaction ID by:
Once you have both these details, click on Request a Refund from TTB and follow the instructions on the linked page.
To request a refund on a subscription and/or Solution you purchased from a physical bricks-and-mortar store, the Amazon website or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. We do not grant refunds on those purchases.
If you purchased a subscription and/or Solution for resale to a third party, you have a right to receive refunds only if the right is granted by your Reseller Agreement, Distribution Agreement, Channel Partner Agreement or other agreement with us. Please review your agreement with us before requesting a cancellation and refund.
We do not grant cancellations and refunds for the purchase of any: